Refunds & Credits are related but different. Typically, a refund is Negative Payment, similar to a Cash Advance, but is usually associated with a dissatisfied or unhappy customer. In the context of an Accommodations Provider, refunds are typically made if the... All financial transactions, including cash advances, should be handled by entering the details in the Payments section of a booking as shown below. Do not use the “Charges” area at the top of the page as all items in that area are used for keeping track of... Good News! You can now send and receive messages with your VRBO vacation rental guests directly from within the Cloud 9 Platform. Please keep in mind however that this function only works for “Confirmed” bookings. You’ll find all messages between... Please note that clearing your browser images and other files can slow down your page load times the next time you visit a page that you’ve been to before. Step 1 Click on the 3 vertical dots near the top right corner of your Chrome brownser and then click on... In today’s competitive hospitality industry, customer reviews can make or break your reputation. That’s why partnering with Cloud 9 Business Apps to respond to all customer-generated reviews for hotels and motels is a game-changer. Our AI-powered review... Here’s a compelling list of benefits that hotels and motels can enjoy by having a direct link to their commission-free booking engine within their Google Hotel Search results page: Increased Visibility: A direct link within Google Hotel Search results ensures... Here’s a detailed description on how to access a Pre Tax Monthly Room Charges report in our PMS (Property Management System) Login to the control panel here https://book.cloud9businessapps.com/control2.php Navigate to the Standard Reports Page Select the dates... To access your Google Workspace (formerly know as “G Suite”) admin area, simply access all of the variious Google Apps using the 9 square dots to the upper right and then click on the Admin app (see image below of your Gmail interface). There you will find... Accessing and Configuring Custom Reports in the PMS System To to the Custom Reports Tab using the top navigation panel on your system Choose the custom report you would like to generate If the report settings are not already “Open”, Click... How To Black Out A Room or Room Type Here’s a short video on how to black out (close) a room or Room Type for a series of days or even a single night. The... I Can’t Find the Security Code for Viewing Credit Card CVV When someone books a room via your Booking Engine, they provide credit card information which is stored in the system. At the time of booking, a notification is emailed to the hotel/motel/inn which... What are Room Types? When calculating the monthly price for your OTA Connection Fees, you only need to count the Room Types that you plan to sell on the OTAs. Room Types are how your rooms are grouped or categorized by our Booking Engine as well as most of... How to Close or “Black Out” a Specific Room In this video we walk you through the process of “Blacking Out” a specific room. This might be because it’s unavailable for a variety of potential reasons such as maintenance or repairs, a... How to Change Your Password on our PMS System Here we walk you through the process of changing your password for the Deluxe Property Manager System. If you use the system to view credit card information you will have to change your password every 90 days. You cannot... Adding an Invoice in Wave Accounting Note: Wave Accounting is not integrated with our Cloud Property Management System. However it is used by some of our clients as a great and free accounting system and allows them to do offline credit card processing. Wave is not an... Checking Guests In/Out, Print & Send Invoices, Mark as Paid in PMS In this video we walk you through the process of checking guests in and out, applying payments to invoices, sending and printing invoices and other features of our state of the art hotel/motel... Changing Invoice Amount for Bookings Already Entered into the PMS This video shows you how to change invoice amounts for hotel/motel online reservations. It demonstrates how to have the system automatically apply changes as a result of changes to the number of nights... How turn off Conversation view in Gmail or G Suite Mail Here’s a video to show you how to disable Conversation View in Gmail or G Suite Mail Questions? Need help? We want to hear from you. Telephone: 1-587-855-5049 [email protected] Send Us An... Integrated versus Hosted Reservations System Reservations System Integrated Directly on Your Website When our Reservation System is integrated directly into your website, guests never leave your site. This has the benefits that they can check availability and reserve... Updating Customer Credit Card Information with Stripe This video demonstrates how to update customer credit card information. This might occur when your customer’s card information has changed due to credit card replacement for various reasons. The card info... Charging extras to Reservations System Customers with Stripe This video demonstrates how you can charge your customer credit card for additional charges that were not included in their online reservation via you online booking system. Questions? Need help? We want to... How to grant us technical access to your domain name. In order for Cloud 9 Business Apps to be able to set up some of your services, we will need to be able to manage certain technical settings for your domain. The permissions we will need, at a minimum, is all... How to Download and Install Google Chrome on Mac Here’s a link to Google help page on adding Chrome to your MAC. If you should have problems let us know… https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop&hl=en-GB Questions?... Using Our Booking Engine without a Website Subscription with Cloud 9 Business Apps Inc. If you are interested in our state of the art Booking Engine subscription but are not subscribed to our Website service – no problem. There are two potential setup... 