Refunds & Credits are related but different. Typically, a refund is Negative Payment, similar to a Cash Advance, but is usually associated with a dissatisfied or unhappy customer. In the context of an Accommodations Provider, refunds are typically made if the... All financial transactions, including cash advances, should be handled by entering the details in the Payments section of a booking as shown below. Do not use the “Charges” area at the top of the page as all items in that area are used for keeping track of... How To Black Out A Room or Room Type Here’s a short video on how to black out (close) a room or Room Type for a series of days or even a single night. The... I Can’t Find the Security Code for Viewing Credit Card CVV When someone books a room via your Booking Engine, they provide credit card information which is stored in the system. At the time of booking, a notification is emailed to the hotel/motel/inn which... What are Room Types? When calculating the monthly price for your OTA Connection Fees, you only need to count the Room Types that you plan to sell on the OTAs. Room Types are how your rooms are grouped or categorized by our Booking Engine as well as most of... How to Close or “Black Out” a Specific Room In this video we walk you through the process of “Blacking Out” a specific room. This might be because it’s unavailable for a variety of potential reasons such as maintenance or repairs, a... 