Refunds & Credits are related but different. Typically, a refund is Negative Payment, similar to a Cash Advance, but is usually associated with a dissatisfied or unhappy customer. In the context of an Accommodations Provider, refunds are typically made if the... All financial transactions, including cash advances, should be handled by entering the details in the Payments section of a booking as shown below. Do not use the “Charges” area at the top of the page as all items in that area are used for keeping track of... Good News! You can now send and receive messages with your VRBO vacation rental guests directly from within the Cloud 9 Platform. Please keep in mind however that this function only works for “Confirmed” bookings. You’ll find all messages between... Please note that clearing your browser images and other files can slow down your page load times the next time you visit a page that you’ve been to before. Step 1 Click on the 3 vertical dots near the top right corner of your Chrome brownser and then click on... How To Black Out A Room or Room Type Here’s a short video on how to black out (close) a room or Room Type for a series of days or even a single night. The... I Can’t Find the Security Code for Viewing Credit Card CVV When someone books a room via your Booking Engine, they provide credit card information which is stored in the system. At the time of booking, a notification is emailed to the hotel/motel/inn which... 