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System Components / Solutions

We set everything up for you

Unlimited help and support

We update it all as needed

All you need is an web browser

Booking Engine

✔ let customers check availability and reserve in real time from anywhere in the world

✔ get bookings directly from your website, even while you sleep

✔ let customers easily book from any device including mobile phones

✔ save tons of time by having the whole booking process automated including confirmation emails

✔ reduce back and forth emails and phone calls

✔ syncs automatically and instantly with the Channel Manager, Front Desk Manager and Rate Manager components

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Channel Manager

✔ sleep easy knowing that the Channel Manager is keeping all channels automatically and instantly synced

✔ we think of “Channels” as any of the methods that you sell your rooms including: phone-ins, walk-ins, website Booking Engine and  Online Travel Agencies (OTAs) (, Expedia, etc.)

✔ dramatically expand your marketing reach by getting listed on as many of the OTAs ( etc.) as you wish

✔ easily close off inventory to the OTAs: for days or even whole seasons where you feel you can sell your rooms via commission-free channels such as your Booking Engine, phone-ins, walk-ins, etc.

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Front Desk Mgr.

✔ easily enter phone/walk-in bookings into the system

✔ save tons of time by streamlining and automating tasks

✔ use the dashboard to easily mark and see who has checked-in or checked-out

✔ easily anwer phone and front desk availability and rate questions with the Rate Checker Tool 

✔ automated invoice generation with “one click” printing or emailing

✔ customer information is automatically posted to the Guest Database for future use with return visits


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Rate/Yield Mgt

Think about how much your property could increase the yield/profit over the course of the year if it was really simple to change rates, even on a daily basis, with just a few clicks. Imagine if when you did that, it was all instantly “pushed” out to all of your channels. With Cloud 9, you’ve got that power. Here are just a few examples of what you can do:

  • increase rates on Fridays and Saturdays for the month of May;
  • reduce the price of rooms on Mondays and Tuesdays from October 15th to April 15th
  • increase the prices sent to the OTAs by 5%.

We think you get the point and can imagine the power of such a tool. You’ll soon wonder why you didn’t get it sooner.

But there’s more.
What if you could instruct your system to automatically lower and raise rates based on demand…

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Other Services

Mobile Friendly Websites

For most travelers, your website is their “first impression” of what you have to offer them. Most of them will be using a mobile phone when they arrive – regardless of how they got there. Many will have found you on the OTAs but have Googled you to find out more. Our sites are designed specifically to turn “lookers” into “bookers”. Naturally the website can be integrated fully with our Online Booking Engine to maximize direct commission free bookings.
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Google Hotel/Business Listing Support

Your Google listing is the key component of your marketing strategy. Google distributes your listing on many different platforms – all for free. Regardless of how people first become aware of you – search engine, OTAs, word of mouth, etc. – most will eventually arrive at your Google Listing page. We’ll get control of that page for you and configure/optimize it to drive the maximum amount of traffic to your to the Google Listing and ultimately to your website where travelers can make a booking – ideally via our Online Booking Engine.

“Cloud 9 gives us outstanding customer support and we save a lot of money on commissions that we would otherwise be paying to the Online Travel Agencies”


Owner, Goldenwood Lodge, Golden, BC

“I would not hesitate to recommend Cloud 9 to any bed and breakfast operator.”

Ahmed Glodjo

Owner, A Day's Dream B&B, Peachland, BC

“The Cloud 9 system saves me tons of time every month. Customer support is always there for us.”


Owner, Boyce Gyro Beach Lodge, Kelowna, BC

“The Cloud 9 system makes it easy to manage all of our bookings including those from and Expedia. We don’t worry about double bookings anymore.”


Owner, Monashee Lodge Motel, Revelstoke, BC

Online Travel Agencies

Although we do our best to provide you with the best tools and strategies to minimize your dependence on the OTAs, the sad reality is that most independent properties need them – at least at certain times of the year. Remember that with the Cloud 9 system, you can easily close off rooms for any date range and send that info to the OTAs with just a couple of clicks.  In additions to the big players listed below, there are many smaller “niche” types of OTAs as well – check out our full partner list.

Here are just a few of our Online Travel Agency channel partners that can help deliver your property to the world

Click here for a full list of our Online Travel Agency Partners

Unlimited Support

There’s not much point in having amazing property management software if you can’t get the help you need, when you need it.

No matter the size of your property, you can reach out any time – it’s all included free of charge with any of our products. We use email, telephone and state of the art screen sharing technology to be there for and virtually with you when you need us. We aim to earn your business each and every month.

The Right Choice

Choosing a solution provider for your property is a big decision – we get it.
Will you get the support you need? Will the software perform as advertised? Will everything always be up and running – 24/7?

That’s why we’ve modeled our business so that you are in control and that there are no downsides.

We set everything up without cost to you

We train you on it’s use, again without cost

Most importantly though, we don’t lock you in with any contract – period

You’re free to leave at any time and for any reason – no charges or penalties

This model forces us to earn your business with outstanding performance and support each and every month. It’s what we want to do anyway, so why not put you in control.

A Leader In The Industry

In our books, being a leader doesn’t mean being the largest, it means:

  • always putting customer service ahead of the need for growth
  • being 100% customer-centric
  • delivering customer support second to none in the industry

So what’s involved in getting you set up?
What will you have to do?

For you, not a lot really. We set everything up in the background while you continue doing what you do best – looking after your guests and property. Because your systems (booking engines, pms, websites, etc) will need to be carefully configured to match you business model, we’ll need to know a lot. Oftentimes we can gather a lot of the info from your existing website or your online travel agency listings. We’ll also send you out an easy to use online questionnaire. You can find out more details under the product page(s) you’ll be subscribing to.

Questions? Need help?

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