Refunds & Credits are related but different. Typically, a refund is Negative Payment, similar to a Cash Advance, but is usually associated with a dissatisfied or unhappy customer. In the context of an Accommodations Provider, refunds are typically made if the... Good News! You can now send and receive messages with your VRBO vacation rental guests directly from within the Cloud 9 Platform. Please keep in mind however that this function only works for “Confirmed” bookings. You’ll find all messages between... In today’s competitive hospitality industry, customer reviews can make or break your reputation. That’s why partnering with Cloud 9 Business Apps to respond to all customer-generated reviews for hotels and motels is a game-changer. Our AI-powered review... Here’s a compelling list of benefits that hotels and motels can enjoy by having a direct link to their commission-free booking engine within their Google Hotel Search results page: Increased Visibility: A direct link within Google Hotel Search results ensures... How To Black Out A Room or Room Type Here’s a short video on how to black out (close) a room or Room Type for a series of days or even a single night. The... I Can’t Find the Security Code for Viewing Credit Card CVV When someone books a room via your Booking Engine, they provide credit card information which is stored in the system. At the time of booking, a notification is emailed to the hotel/motel/inn which... 