Demo Videos
How To Handle/Process Refunds On Cloud 9 Property Management System
Refunds & Credits are related but different. Typically, a refund is Negative Payment, similar to a Cash Advance, but is usually associated with a dissatisfied or unhappy customer. In the context of an Accommodations Provider, refunds are typically made if the...
How To Handle Cash Advances On The Cloud 9 Property Management System
All financial transactions, including cash advances, should be handled by entering the details in the Payments section.
How To Black Out A Room or Room Type
Here's a short video on how to black out (close) a room or Room Type for a series of days or even a single night. The Video
I Can’t Find the Security Code for Viewing Credit Card CVV
Where to get the security code for viewing CVV credit card information.
What are Room Types?
Why you need to understand the concept of room types for your hotel or property.
How to Close or “Black Out” a Specific Room
Walks you through the process of “Blacking Out” or closing a specific room in our Deluxe Property Management System.
How to Change Your Password on our PMS System
This post contains a video on how to change your password on our Deluxe Property Management System.
Adding an Invoice in Wave Accounting
This post contain a video on how to add and invoice in the free cloud based accounting system by Wave.
Checking Guests In/Out, Print & Send Invoices, Mark as Paid in PMS
In this video we walk you through the process of checking guests in and out, applying payments to invoices, sending and printing invoices in our PMS software
Changing Invoice Amount for Bookings Already Entered into the PMS
This video shows you how to change invoice amounts for hotel/motel in our online reservations system (PMS).